Call Center Operations
SMC provided call center management and operation support for medical practices and information technology companies.
As such, we engendered a metric conversion system to increase production while driving down cost.
The company founder Tony Smalls has worked in this field for nearly 40 years as an associate caller rising to
executive levels for fortune 500 companies. Using his vast knowledge and experience to implement calling campaigns
specifically designed to yield positive results.
Key Responsibilities
* Managed the design process for auto dialer systems such as Davoxx
* Managed financial planning for call center departments.
* Hired, trained and evaluated all call center staff.
* Instituted management systems for call center employees including compensation, goals, and training programs.